Return & Exchange Policy

At Third World Country Club (“TWCC”), we want our members to be satisfied with every purchase. We carefully inspect our products before they are shipped, but if you receive an incorrect or defective item our guidelines are listed below.

These policies apply to purchases made through the official Third World Country Club website (http://thirdwcc.com) and official TWCC pop-ups only.

 

1. Wrong Size / Size Exchange

We understand that there is a possibility you choose the wrong size when making an online purchase.

 

If you ordered the wrong size, TWCC may offer one size exchange per item provided that:

• The request is submitted within 7 calendar days of receiving the order.

• The item is unused, unworn, unwashed, and free from any odor, stains, marks, or damage.

• All original tags, labels, packaging, and accessories remain attached and intact.

• The requested replacement size is available.

Item must be returned the same way it was received. For size exchanges, the customer is responsible for the return shipping cost to TWCC.

TWCC will cover the shipping cost of sending the replacement item back to the customer.

If the requested replacement size is unavailable, the customer may choose another available size of equal value.

Size exchanges are subject to product availability.

 

2. Wrong Item Received

If TWCC sends you the wrong product, size, color, or style compared with your confirmed order, please contact us within 7 calendar days of receiving your order.

TWCC will arrange a replacement with the correct item at no additional cost to the customer.

If the correct item is unavailable, you may choose:

• A replacement item of equal value;

• Store credit; or

• A refund of the affected item.

TWCC will cover reasonable return and replacement shipping costs for confirmed fulfillment errors.

 

3. Damaged Items

If your item arrives damaged or has a manufacturing defect, please contact us within 7 calendar days of receiving your order.

Examples may include:

• Significant stitching defects;

• Broken or defective zippers;

• Major printing or embroidery defects;

• Significant fabric defects;

• Missing or damaged components; or

• Damage that was present when the product was received.

 

Please provide:

1. Your order number;

2. Clear photos or videos showing the issue; and

3. A brief description of the problem.

Contact us via email (thirdwcc@gmail.com) with subject: Damaged Item.

 

TWCC will review the claim and may request that the item be returned for inspection.

If the issue is confirmed to be a manufacturing defect or damage that occurred before delivery, TWCC will provide an appropriate solution which may include:

• Replacement of the item;

• Repair where reasonably appropriate; or

• Refund of the affected item if a replacement or repair is not available.

TWCC will cover return shipping costs for confirmed defective or damaged items.

Nothing in this policy limits any rights or remedies available to consumers under applicable Philippine law.

 

4. Change of Mind

TWCC does not accept returns or refunds solely because a customer:

• Changed their mind;

• No longer wants the item;

• Does not like the color; or

• Does not like the fit after wearing the item.

We strongly encourage customers to review our size chart and product measurements before placing an order. If there is a need for further inquiries, kindly contact us via Instagram direct message (@thirdwcc) or email (thirdwcc@gmail.com).

5. Items That Cannot Be Exchanged

For product integrity and brand standard reasons, TWCC cannot accept exchanges of items that have been:

• Worn;

• Washed;

• Altered;

• Damaged after delivery;

• Stained or soiled;

• Exposed to strong odors namely perfume, smoke, or food; and

• Missing original tags and packaging.

6. Return & Exchange Process

To request a return or exchange, please contact:

 

Email: thirdwcc@gmail.com

 

Please include:

Order Number:

Name:

Item/s:

Reason for Return/Exchange:

Requested Replacement Size (if applicable):

Photos/Videos:

Please wait for TWCC’s confirmation and return instructions before shipping any item back.

Unauthorized returns may experience delays in processing.

7. Condition of Returned Items

All returned items will be inspected upon receiving.

If an item/s does not meet the conditions outlined in these policies, TWCC reserves the right to decline the requested return or exchange.

This does not affect a customer’s statutory rights relating to defective, unsafe, or incorrectly supplied products under applicable law.

8. Refunds

When a refund is approved, TWCC will refund the amount applicable to the affected product.

Original shipping fees are non-refundable for only customer-requested size exchanges and changes of mind.

For confirmed defective, damaged, or incorrectly fulfilled orders, TWCC will provide the remedy required under applicable policies; including appropriate shipping costs.

Refund processing times may vary depending on the original payment method and payment provider.

9. Important Consumer Rights

This policy is intended to provide a clear and fair process for customers while protecting the integrity of TWCC’s products and inventory.

Nothing in this policy is intended to waive, restrict, or exclude any mandatory rights or remedies provided to consumers under Philippine law.

Third World Country Club reserves the right to update this policy when necessary to comply with applicable laws and regulations.

Shipping Information

We currently deliver exclusively within Metro Manila and Rizal.

Shipping Rates

• Metro Manila: ₱150

• Rizal: ₱250

Delivery Time

Orders are delivered within 1–3 business days after payment confirmation.

Please note that delivery times may vary due to unforeseen circumstances such as severe weather, holidays, traffic, or courier delays.

Order Processing

Orders are processed after successful payment confirmation. Customers will receive their order once payment has been verified and the order has been prepared for shipment.

Please make sure your shipping information (full name, complete address, and contact number) is accurate and complete to avoid delivery delays.

Delivery Coverage

At this time, TWCC only ships to addresses within Metro Manila and Rizal. We currently do not offer nationwide or international shipping.

Delivery Issues

If your order is delayed, arrives damaged, or you receive the wrong item, please refer to our Return & Exchange policies.

Third World Country Club Privacy Policy

Third World Country Club (“TWCC,” “we,” “us,” or “our”) respects your privacy and is committed to protecting your personal information.

1. Information We Collect

When you purchase from us, contact us, or interact with our website, we may collect information such as your name, contact details, billing and shipping address, order information, and payment-related information.

2. How We Use Your Information

We use your information to:

• Process and deliver orders;

• Communicate with you regarding your purchases;

• Provide customer support;

• Improve our products, website, and services;

• Send marketing communications when you have provided appropriate consent; and

• Prevent fraud or unauthorized transactions.

3. Sharing Your Information

We do not sell or rent your personal information.

We may share necessary information with trusted service providers, such as payment processors, delivery/courier providers, e-commerce platforms, and technology providers, only as reasonably necessary to operate our business and fulfill your orders.

 

4. Data Security

We take reasonable organizational, technical, and physical measures to protect your personal information against unauthorized access, loss, misuse, or disclosure.

5. Your Rights

Subject to applicable Philippine law, you may have rights regarding your personal information, including the right to access, correct, or request deletion of your information and to withdraw consent when applicable.

By using our website or purchasing from TWCC, you acknowledge this Privacy Policy.